ADA Complaint Process


The Americans with Disabilities Act (ADA) of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services.  The law sets forth specific requirements for both vehicle and facility accessibility and the provision of services.  BCT is committed to providing safe and reliable public transportation services to all people without discrimination based on disabilities.  regulations require an administrative process for individuals to request to be evaluated for ADA eligibility.  BCT has established a policy regarding the processing of discrimination based complaints pursuant to the Americans with Disabilities Act regarding its public transportation operations.

Anyone wishing to learn more about the complaint process, or to file a complaint, can click on the following link  

ADA Complaint Policy 2023