About Tele-TransitTele-Transit service is door-to-door public transportation for Battle Creek area residents. While available to anyone, the service is primarily for ADA certified customers. Limited service on a "space available" basis is also available to the general public.
BCT Tele-Transit operates Monday - Friday 5:15 a.m. - midnight., and Saturday 9:15 a.m. - 5 p.m. The service area is generally shown on the map to the right. The service area includes the City of Battle Creek, City of Springfield, and limited portions of Bedford, Emmett, and Pennfield Townships. For specific boundaries of Tele-Transit service area, contact dispatch at 269-966-3474.
FareExact fares must be paid when you are picked up. Drivers are not permitted to go into your purse or wallet to get fares. If you are not able to get money out yourself, have it prepared ahead of time. Drivers do not carry change and are not allowed to take you anywhere to get change. Drivers are not permitted to accept tips.
The one-way fare for ADA certified passengers, senior citizens (60 years or older), persons who have a Medicare card, or those individuals certified by BCT as qualifying for reduced fare is $3.00. Any person using the Tele-Transit service that does not meet any of these criteria, pays a one-way cash fare of $7.00 ($5.00 after 6:45 p.m.) Passes are also available that may be used on the Tele-Transit vehicles. Please see the Passes section on this page for more information.
Personal care attendants (PCA's) ride free. You are allowed to schedule one (1) fare-paying companion. Companions pay the same fare as the registered customer. Additional companions may be scheduled based on space availability.
- Seat Belts
- Ordering Information
- No Show Policy
- Complaint Procedures
- Reasonable Modification Policy
Tele-Transit Cash Fares
- General Passengers: $7
- General Passengers (after 7 p.m.): $5
- Senior Citizens/Persons with disabilities: $3
To qualify for the reduced rate you must either have picture ID show you to be 60 years of age or older, have a Medicare card (red, white, blue card) or a Battle Creek Transit ID card. To qualify for a Battle Creek Transit ID card, you must complete our reduced fare form. If you qualify, the cost of obtaining a BCT identification card is $2. Please contact us to obtain a copy of the form at 269-966-3474 or click here to go to the form and print it at home.
BCT passes may be purchased at Full Blast (35 Hamblin Avenue) or City Treasurer's Office (10 North Division Street) Monday - Friday, 8 a.m. - 5 p.m., or at the BCT office, 339 West Michigan Avenue, Monday - Friday 8 a.m. - Noon and 1 - 5 p.m. Battle Creek Transit has a no refund, no exchange policy.
- 10 Ride: $50
- 10 Ride (reduced rate): $30
- 20 Ride: $100
- 20 Ride (reduced rate): $60
Reduced fare passes are for those qualified only, on qualified companion, and are otherwise non-transferable. Transfers and TripTiks may not be used to pay your fare on Tele-Transit services.
Drivers on the vans and buses will not accept pieces of a pass or torn in half passes. Passes with BCT Reduced Fare stamp are for individuals who qualify for reduced fare. These passes may not be used by friends or family who do not qualify.
Battle Creek Transit has adopted a new safety rule for all customers riding a Tele-Transit Van (regardless of the service the vehicle is providing): All customers will be required to use seat belt restraints.
Customers using mobility devices (wheelchair/scooters) will be required to use the shoulder and lap belt or transfer to a regular seat and use the seat belt. The operator will provide assistance to those who need help properly securing the seat belt.
Ordering InformationIn order to make the best possible use of its drivers and vans, Battle Creek Transit prioritizes the type of Tele-Transit service requests that it receives. Reservations may be made by calling 269-966-3474 between the hours of 8 a.m.-5 p.m., Monday - Friday. Reservations will be accepted for the following types of service requests by priority in the order shown:
ADA Eligible (Priority Number 1)
Under the Americans with Disabilities Act (ADA), Battle Creek Transit must provide next day service to our customers who have been certified as "ADA" due to their inability or difficulty in using the regular route bus service. Contact Battle Creek Transit at 269-966-3474 to request an application if you would like to be considered as ADA certified.
Senior Citizens & Persons with a Disability (Priority Number 2)
Senior citizens 60 years of age or older, persons with disabilities, and persons with a Medicare card will receive priority Tele-Transit service after trip requests of Priority #1 customers are met.
Other customers (Priority Number 3)
Customers who don't qualify as Priority #1 or #2 will receive Tele-Transit service on a "space available" basis.
Priority #2 and #3 customer reservations may be changed or canceled in order to meet Priority #1 customers scheduling needs. Battle Creek Transit will make every effort to accommodate and notify any affected individuals.
Reservation ProceduresAll customers wishing to utilize the Tele-Transit service must be registered 24 hours in advance. To register or make reservations, contact dispatch by calling 269-966-3474, then press 2, Monday through Friday, during the hours of 8:00 a.m. - 5:00 p.m.
ADA certified customers may schedule next day service for Mondays and the day after a holiday by calling 269-966-3474 and leaving a voicemail. Please provide your name, the trip request information and a phone number where you can be reached.
When you call to reserve a trip, please have the following information ready to give to the dispatcher:
- Your name, address and phone number
- The day and date you wish to schedule the trip.
- The origin, destination, and desired time of your trip. The dispatcher will ask you to schedule your return trip, if needed, at the time that you make your initial trip reservation. Please be specific on which building and/or entrance you wish to use.
- Any special needs you may have, such as a mobility device, visually impaired, etc.
- Anybody traveling to assist you (PCA) and companions. You are allowed to schedule one (1) companion. Additional companions may be scheduled based on space.
Same day service is available to our registered customers if time requested is available. We require a one (1) hour notice for same day service.
- Having your information organized helps the dispatcher take your reservations in an efficient manner.
- Have pen and paper ready and write down your scheduled trips that the Dispatcher gives you.
- Keep a list of all your reservations.
- Allow at least 45 minutes for your trip if you must arrive by a specific time, in case the ride is shared or the vehicle is running late. We try not to keep you on the vehicle longer than necessary. However, shared rides allow us to accommodate more customers.
- Tell the Dispatcher what building entrance you wish to be picked up at if there is more than one. This saves the driver from having to look for you.
- If plans change and you do not need your trip, you must cancel one (1) hour before the scheduled trip by calling the dispatcher. Any change to your reservation must be made with the dispatcher and not the driver.
- When canceling, please give the dispatcher your name and trip information. Make sure you also cancel your return trip if you will not need it. Be sure to ask for, and write down, your cancelation number.
When Will My Ride Arrive? Please be ready to ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time. Once the vehicle arrives within the 30 minute window, it cannot wait more than five minutes before it proceeds to its next scheduled customer.
If the vehicle must leave without picking you up, every effort will be made to work you back into the schedule. However, this may not always be possible. Customers with valid "no show", will have to wait at least an hour before a new trip will be scheduled if available.
No Show Policy For Non ADA Certified Customers If you do not cancel your scheduled trip at least one hour prior to the scheduled time, it will be considered a late cancel.
Late cancels, failure to appear for a scheduled trip and cancelations at the door are considered a "no show". Inability to appear because of a delay at a medical facility is not considered a "no show".
Three valid "no shows" within a 30 day period, may result in a 30 day suspension of your Tele-Transit service.
This "no show" policy DOES NOT apply to ADA certified customers.