May 4-10, 2025, is Professional Municipal Clerks Week. Clerks wear many hats and are responsible for a wide range of tasks, from recording meetings to tracking land grants, our clerk's office is the backbone of our municipal operations.
In Battle Creek, both neighbors and city employees rely on the meticulous record-keeping and specialized clerical and administrative services provided by Vicki Houser, Battle Creek City Clerk.
Vickie has worked for the city for more than 13 years. Her primary job responsibilities include maintaining the Qualified Voter File, which involves registering new voters, issuing absentee ballots, and updating voter addresses. Additionally, she handles license and permit applications, shares information with the public, and assists at various committee and board meetings.
How has technology changed the way you perform your duties, and what tools do you find most helpful?
Technology has allowed Vicki and her team to improve all work processes for greater efficiency and increased accuracy. Tools such as electronic record-keeping systems and online databases have streamlined many tasks, making it easier to manage voter files and other essential records.
What skills and qualities do you think are essential for someone in your position?
Time management and a desire to fully assist residents, voters, and customers are crucial. Vicki emphasizes that customer service and success are the top priorities, whether providing the opportunity to vote, helping with license and permit applications, or sharing information.
What kind of training or certification is required for your position?
The responsibilities of municipal clerks vary between cities, townships, and villages. The Michigan Association of Municipal Clerks offer annual training and certification after attending the three-year Clerks Institute. This training ensures clerks are well-equipped to handle their diverse and essential duties.
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