When will my ride arrive?

You must be ready for your booked ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time (“Estimated Window”). Once the vehicle arrives, it cannot wait more than five minutes before proceeding to the next booked customer. If the vehicle must leave without picking you up, your trip will need to be reschedule using the App or by calling dispatch. Every effort will be made to work you back into the schedule however, this may not always be possible. It is the responsibility of the User to be ready and waiting for their pick up in the Estimated Window surrounding their scheduled pick up time.  

Show All Answers

1. What is BCGo?
2. When can I use BCGo?
3. How do I book?
4. What are the fares and charges?
5. When will my ride arrive?
6. What if I need to change my booking?
7. What is the children travel policy?
8. What if there is multiple passengers in my party?
9. What can I bring on the vehicle?
10. What is the seat allocation and use of seat belt policy?
11. I use a wheelchair. Can I ride on BCGo?
12. Can I bring oxygen on the vehicle?
13. Will I be able to bring my service animal with me?
14. Who can I call if I have more questions or have a complaint?