What if I need to change my booking?

Trips can be canceled through the BCGo app. If you cancel your trip more than 60 minutes ahead of your scheduled pick up time, you will be refunded in full. If you cancel your trip less than 60 minutes before your scheduled trip, or do not show up at the Estimated Window, you will not be refunded your fare.  

If a user cancels more than three times within a three week period without notifying Provider in advance, the User’s services may be suspended and User may not be able to book On Demand trips in the future. 

Show All Answers

1. What is BCGo?
2. When can I use BCGo?
3. How do I book?
4. What are the fares and charges?
5. When will my ride arrive?
6. What if I need to change my booking?
7. What is the children travel policy?
8. What if there is multiple passengers in my party?
9. What can I bring on the vehicle?
10. What is the seat allocation and use of seat belt policy?
11. I use a wheelchair. Can I ride on BCGo?
12. Can I bring oxygen on the vehicle?
13. Will I be able to bring my service animal with me?
14. Who can I call if I have more questions or have a complaint?