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2. 
3. The Battle Creek Fire Department strives to provide our community with the highest level of service and professionalism. Your input about our performance helps us meet these goals. If you have requested our services, please take a few minutes to complete this customer service survey. Thank you!
5. What type of service did you request from the Fire Department?

   1. Medical emergency
   2. Fire
   3. Vehicle accident
   4. Other
7. If "Other," please explain.
9. What was the date and time of your request for Fire Department service?
   What was the date and time of your request for Fire Department service?

   What was the date and time of your request for Fire Department service?
11. What was the address of the emergency?
13. Do you know which Fire vehicles responded?

    You can select more than one.

    1. I don't know
    2. Engine 2 (Washington Avenue)
    3. Rescue 3 (Cliff Street)
    4. Car 3 (East Michigan Avenue)
    5. Rescue 4 (South 20th Street)
    6. Engine 5 (West Michigan Avenue)
    7. Truck 6 (Capital Avenue SW)
    8. Squad 6 (Capital Avenue SW)
14. How satisfied were you with the service from the 911 dispatcher?
    -- Select One --Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
16. How would you rate the response time of the Fire vehicle?
    -- Select One --ExcellentGoodFairPoorUnacceptable
17. How would you rate the professionalism of the Fire crew?
    -- Select One --ExcellentGoodFairPoorUnacceptable
19. How would you rate the crew's ability to explain what they were doing and why?
    -- Select One --ExcellentGoodFairPoorUnacceptable
20. How would you rate the quality of the provided services?
    -- Select One --ExcellentGoodFairPoorUnacceptable
22. Overall, how would you rate the Fire Department's response and service?
    -- Select One --ExcellentGoodFairPoorUnacceptable
24. How many times have you requested Fire Department services in the past?
    -- Select One --First experience1-2 times3-5 times6-10 timesMore than 10 times
25. If you requested services previously, how does your recent experience compare?
    -- Select One --Service quality has improvedService quality has remained the sameService quality has worsened
27. Please briefly describe the previous Fire Department services you requested and/or received.
29. If you were not satisfied with services you received, please tell us why. Please share how the Fire Department can improve.
31. If you have a positive experience, please share it here. If you can include names of Fire staff who were helpful, please do.
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33. 1. Receive an email copy of this form.
34. Email address

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35. Submit

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