Citizen Complaint Procedure Guide


The Battle Creek Police Department is a values driven organization, displaying the legitimacy of our actions through our acts and deeds. One of our goals is to maintain trust with the community we serve through transparency. BCPD has developed this online guide to filing a complaint against an employee for those instances when you have an issue with the way a BCPD employee has handled a specific incident. 

The Battle Creek Police Department takes seriously all complaints regarding the service provided by the Department and the conduct of its members. The Office of Professional Standards has authority over the investigation of personnel complainants.

  1. Complaint Procedure
  2. Office of Professional Standards
  3. Who May register a complaint
  4. Dispositions

Complaints can be filed several ways:

Phone: (269) 966-3322 (Mon – Fri), (269) 966-3356 (after hours/weekends)


Battle Creek Police Department website: File a Complaint

Fax: (269) 962-0102, Attn: Office of Professional Standards

In person with any command officer at the Battle Creek Police Department, (address below)

By Mail: Please print a complaint form and send to:
Office of Professional Standards
Battle Creek Police Department
34 N. Division St.
Battle Creek, MI 49014


Most complaints can be resolved by speaking with a supervisor who can provide additional information or context to the incident, however if this does not occur, the Office of Professional Standards will complete an in-depth and thorough investigation.  Such an investigation may include the interviewing of all complainants, witnesses and involved employees.  The Office of Professional Standards will complete its investigation within 45 days of the filing of a complaint.  In the event that this time period is not sufficient to complete the investigation, the supervisor assigned to the investigation will contact the complainant and provide them with an estimated completion date based on the status of the investigation.

Upon conclusion of the investigation by the Office of Professional Standards, the investigation and its findings will be forwarded to the Chief of Police for final determination.  The Office of Professional Standards will provide written notice to both the complainant and the employee of the final disposition of the investigation and provide each with an opportunity to discuss the disposition.

Should the complainant disagree with the investigation or the Chief’s final disposition, he or she may file an appeal with the City Manager’s Office.  Instructions for filing an appeal of the investigations findings will be included in the written notice to the complainant.  The appeal must be filed within 15 business days of receiving the written notification. Link to CM’s website